Rich New – Client Insight Manager, HGEM Ltd, UK

  • Rich is the Client Insight Manager at Hospitality Guest Experience Management company, HGEM Ltd. With a background in HR, Account Management and Psychology, he is passionate about empowering teams to deliver an outstanding guest experience by providing actionable insight based on research and guest feedback. This ultimately supports clients to close the gap between perceived and actual guest experiences.


    Title: “Hospitality Guest Experience Management: The B2B model for enhancing your guest experience”


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